Help & Support 

You will receive direct assistance from our email specialist; there will be no auto-reply-bot or answering machine...

Get Started

Click the "Sign up" button on the top-right of the page to create your log-in account.

If you already have your domain name, skip this step and proceed to step 3.

The term "domain" or "domain name" in the Internet world means the unique name of an organisation or a service, product, or person on the Internet. For example, "", "", ""...

In order for a domain name to be visible on the Internet, it must first be registered with any one of hundreds of registrars (organizations that manage Internet domain names), which will verify that the name is absolutely unique. 

Tips: If it's a new registration, fill up the Name Server column with "" and "".

NOTE: Keep your domain administrator log-in details safe. "Log-in details" refer to your username and password upon domain registration.

Please do not hesitate to contact us for advice and help.

We provide the DNS service for free to all of our customers. The easiest way is to use our DNS service.

The Domain Name System (DNS) is the phonebook of the Internet. The main responsibility of DNS is to translate human-readable domain names (for example, to machine readable IP addresses (for example,

Basically, there are 3 common scenarios:
1) You've just registered a new domain and have specified "Name Server" correctly to "" and "" respectively. Recommended!

2) You registered your domain long ago, and you plan to migrate your domain to our DNS service. 

3) You own your DNS server or you have your DNS set up somewhere on the Internet.

Suggestion for the above scenarios:
1) Scenario 1: Congratulations! You may proceed to Step 4 now.

2) Scenario 2: Log into your registrar's website and change the "Name Server" to "" and "". It may take a while to update (a few minutes to 24 hours). Of course, you have to migrate your existing DNS records as well (such as A, CNAME, TXT, MX and others). In this scenario, we suggest you proceed to steps 4 and 5 first, and cutover your DNS after that.

3) Scenario 3: Change your MX record to "" (with the lowest number of priority level). Where "xxxx" is the exact name, it will be shown on your BXadmin console. Go to "DomainsDomain List", and click the "Show settings" icon on the right of the domain name. In this case, proceed to step 4 first to get the suggested DNS settings before updating your DNS.
If all the above sounds totally weird to you, feel free to contact us for further assistance.

Log in to the BXadmin console and add your domain. Go to "Domains | Add Domain". Learn more...

Log in to the BXadmin console and start creating email accounts (add mailbox). Go to "Mailboxes | Add Mailbox". Learn more...

If your domain is a new registration, skip this step.

If you're migrating from another service provider and you want your email to transfer over, you have several choices, from DIY to professional services. We will always give you a hand right here. Please do not hesitate to contact us for more advice and custom solutions.

Email Settings Guide

Quick guides to help you start using your email

  • Outlook 2016 setup guide (pdf) A step-by-step guide to setting up your email in Outlook 2016 is available and can be used as a reference for the latest Outlook settings as well. Learn more...
  • Outlook 2007~2010 setup guide (pdf) A step-by-step guide for older Outlook setups, suitable for Outlook 2007 and 2010. Learn more...
  • Windows 10 Mail setup guide (pdf) Windows 10 comes with a built-in Mail app. This app has improved tremendously compared to its predecessor. You can access all your different email accounts (including, Gmail, Yahoo!, and others) from one single and centralized interface. Learn more...
  • iPhone/iPad/iPod email setup guide (pdf) iOS comes with a built-in email app. This guide will walk you through the setup step-by-step. Learn more...
  • Android 7.x email setup guide (pdf) Android comes with a stock (built-in) email app. This guide will show you how to set up your email on an Android smartphone based on the stock email app. Learn more...
  • Android Gmail App setup guide (pdf) You may use your Gmail app for your company email as well. This intuitive guide will guide you to adding another email account in the Gmail app. Learn more... Note: SSL is a must for the Gmail app on iOS.
  • Android 2.x~4.x email setup guide (pdf) This is a step-by-step guide for the old Android stock email app, in case you need it. Learn more...
  • Thunderbird setup guide (pdf) Thunderbird is a free and open-source cross-platform email application that's easy to set up and customize, and it's loaded with great features! Strongly recommended (better than Outlook). Learn more...
  • BXadmin handbook (pdf) A very intuitive tool to manage your company's email accounts. To get started with BELxpress, all you need is BXadmin. Learn more...
  • Entourage setup guide for Mac (pdf) If you need it, it's here for you. Learn more...

Common FAQ

Both POP3 (Post Office Protocol 3) and IMAP (Internet Message Access Protocol) allow people to get access to their email from a remote server. However, that is where most similarities end.

-- Once retrieved, there is NO backup on the server (unless there are special settings on the mail-client). Less storage consumed on the server if storage is your concern.
-- Your mail will be stored on the local computer only (unless there are special settings on the mail-client).
-- Your mail will NOT SYNC if accessed with different computers or devices (not recommended for multiple devices).

-- Your mail (sent/received) will be stored on your local computer/device and on the remote server (backup).
-- You can use multiple computers or devices (phones, tablets) to read and send your email (mail-sync).
-- If you lose your computer/device, you can always sync your mail from a remote server (provided that your mail was not deleted before).

WARNING: DO NOT mix POP3 and IMAP for your multiple computers’ setup in a single email account. If either one of your computers or devices has been set up as a POP3 access protocol, email-sync will not be working correctly. Bear in mind that POP3 is only for ONE computer or device.

As a general rule, all email settings must at least consist of the following, regardless of devices or mail-clients (apps):

Username: your email address       eg.
Password: your email password      Note: a good password must contain alphanumeric and symbols

Incoming/Outgoing Server Name: the name of your incoming and outgoing servers (which can be the same for both), such as

Outgoing (SMTP) server need authentication: YES

Email access protocol: POP3 or IMAP

Incoming port (number): POP3 (995 if SSL, otherwise 110), IMAP (993 if SSL, otherwise 143)
Outgoing port (number): either 587 (with or without SSL - STARTTLS) or 465 (SSL/TLS)

BELxpress comes with a powerful webmail for you to start composing and sending your emails. Hassle-free, and no set-up is needed. To find out your web-mail address (URL), please go to the Domain List menu (under Domains) on your administrator console, select the domain, click on the "Show settings" icon on the right, and look up the line starting with "WebMail URL". Then fire up your favourite web browser, go to the address (URL), and log in.

In addition, you may use your favourite mail clients (apps) to send and read your mail, such as Outlook, Thunderbird, Mac Mail, MailBird, Postbox, etc. See our Email Settings Guide for further details.

Log in to BELxpress webmail, go to Settings on the side-menu (left-most), choose "Password" on the settings column, then specify your current password and new password, remember to Save your changes. A good password must consist of the alphabet + number + symbol.

Log in to your BELxpress webmail, go to Settings on the side-menu (left-most), choose "identities" and choose your default email account (on the middle column). Then you will see a small signature editor on the right column (bottom), start your creativity here...

Log in to BELxpress webmail, select the junk/spam message, click "Junk/spam" on the top menu (next to "Delete"). The message will be "trained" and moved to the "junk/spam" folder automatically.

Similarly, log in to BELxpress webmail, select the "false-positive" message (usually from the Junk/Spam folder), and click "Not Junk/Spam" on the top menu (next to "Delete"). The message will be "trained" and moved to the "Inbox" folder automatically.

Log in to BELxpress webmail, go to Settings on the side-menu (left-most), choose "out of office" in the settings column, fill in your date and auto-reply message, enable it and remember to Save your settings.

There is no absolute answer to this; it depends on how serious your spam level is, the average of your spam rate, your spam pattern, and other factors. Basically, as a new domain (a new email address or less than 12 months of usage), we recommend setting it to default (5.0). In general, for normal cases, do not set it too low (below 2.5). It will be too aggressive and, as a result, the spam-engine will treat many legitimate mails as spam (known as "false-positive"). It's safe to adjust between 4.0 and 5.0 for normal cases (spam rate less than 20%). If you cannot afford to lose legitimate mail, it's recommended to play around between 7.0 and 8.0.

Last but not least, our anti-spam specialists are here to help and will recommend decent advice. Don't worry, we will take care of most of it. In normal circumstances, you are less likely to get your hands dirty.

This is solely for the unlimited mailbox plan (dedicated server). If you're subscribed to any of the unlimited storage plans, storage is not your concern anymore.

According to our past experiences, it's a common scenario that customers do not know how much their existing email storage is in total. It's not a big deal. A general rule to gauge your storage is to roughly allocate 1.5GB per email account on average as a jump start. For example, if you've got 500 email accounts, let's start with 750GB (500 x 1.5GB).

No worry, our system has a built-in low storage alert. An administrator will receive the notification by email, so it's important to correctly set your email contact in the BXadmin console.

Note: You may increase your storage in the BXadmin console (a restart is required). Unfortunately, you can not decrease the storage space online. Decreasing storage space can only be done offline (involving data migration) and will incur a nominal fee. In any case, please do not hesitate to contact us or open a support ticket. 

What is...

An email header (Microsoft terms it as an internet header) provides a list of technical details about the message, such as who sent it, the software used to compose it, and the email servers that it passed through on its way to the recipient (routing information). The mail header is used to help with the investigation of spam or malicious mail.

BELxpress WebMail provides an easy way to view mail headers. Log into your WebMail, select the incoming message (email), and click on the "Headers" (just below the "Date" line).

Don't panic if you see this. This is a rather common issue faced by many new users when using third-party mail-clients. It indicates that the server is not allowing an email to be sent to another mail server. In short, you are not authenticated. Please ensure you have specified your email address and password correctly in your outgoing settings in your mail-clients (such as Outlook, Thunderbird, Mac Mail, MailBird, Postbox and etc.).

Don't forget to "tick" the option such as "Outgoing needs authentication" (the wording might be different from each mail client, but the meaning is all the same). In fewer cases, this may happen if the recipient server rejects your mail.

A false-positive email message is a legitimate message that a spam blocker incorrectly identifies as spam. A false negative, or missed-spam-message, is a spam message that the spam blocker does not correctly identify as spam. It sounds familiar (COVID), right?

This is one of the most obscure areas in the email world and is mostly misunderstood (including by some technical personnel). "RBL" stands for Realtime Blackhole List, also known as Block List, Domain Name System-based Blacklist (DNSBL) or DNS Blacklist. The term "blackhole list" is also interchanged with the terms "blocklist" and "blacklist". They are spam-blocking lists that allow a system administrator to block messages from a specific server (or domain) that has a history of sending spam. In short, these lists are maintained to stop (or reduce) email spamming.

It is important to note that all email blocking is done by the recipient, not the RBL maintainer. The receiving end will check the RBL for the connecting IP address. If the IP address matches one on the list, then they can decide if the connection gets dropped before accepting any traffic from the sender or pass it through (usually choosing to drop the traffic).

There are dozens of DNSBLs that exist. They use a variety of ways of listing and delisting addresses. However, this is not a panacea for spamming. Not every BL list is trustable (this makes things even more complicated). The operation and policies of some of these lists have frequently been controversial. 

See for more information.

The "spam score" tells us how likely an email is to be spam. Each test has a number associated with it, often a small number like 0.1 or -0.2 (negative). As messages are analyzed, the anti-spam engine keeps a running total, adding the individual test results to produce a combined score. The higher the score, the more likely it is that the message is spam. In contrast, the lower, the less likely.

SSL stands for Secure Sockets Layer and TLS stands for Transport Layer Security. What an obscure word... It is a standard protocol used for the secure transmission of data between two points (a client and a server) over a network. TLS is the successor to SSL, but the differences between the two are negligible in most cases, and as a result, the terms are commonly fused together. In short, it's a security technology in the Internet world.

SSL/TLS must work with a "SSL certificate", an intangible certificate in digital form. An SSL certificate can be obtained directly from a Certificate Authority (CA), usually for a price.

In fact, you're visiting websites that are protected by SSL every day, such as banking, e-commerce, social media, search engines, and many more. Have you ever noticed that a little "lock" symbol appears next to the address (URL) of the site you're visiting? The little 'lock' sign indicates that your connection to that website is secure and encrypted. A better way to identify an SSL site is that SSL sites start with https:// (an extra 's') instead of http://.

So what does SSL/TLS have to do with email? SSL/TLS ensures that the data being sent and received through the email server is encrypted and secure. In other words, you can log in to a mail server securely and the login credentials will travel to the server in encoded form instead of plain text. At the same time, it's to protect against man-in-the-middle (MiTM) attacks, especially when you're using public WiFi (in a restaurant or cafe). In addition, modern email needs SSL enabled, especially for smart phones. For example, the GMail App on iOS requires an SSL connection in order to use the app as a mail-client for 3rd party email servers.

All BELxpress mail-servers support SSL/TLS connections. All of our plans come with a pre-installed SSL certificate that is signed by a trustworthy CA (Certificate Authority).

Do not be intimidated by those obscure technical terms; we will handle it all for you (if you're using our DNS). They are all related to email security. The main objective is anti-spoofing (preventing attackers from using your brand name and domain to send fake messages).

SPF stands for Sender Policy Framework. It is an email authentication standard that domain owners use to specify the email servers they send email from, making it harder for fraudsters to spoof sender information. SPF is configured as a TXT record in the DNS settings that provides some information to the recipient system to prevent spoofing.

DKIM stands for DomainKeys Identified Mail. It is another method of email authentication that allows senders to add a digital signature to the message header. When the recipient gets an email with DKIM, they check the digital signature to ensure it is valid and unaltered during the whole delivery process. 

DMARC stands for Domain-based Message Authentication Reporting and Conformance. It tells a receiving email server what to do given the results after checking SPF and DKIM, known as DMARC policies. This DMARC policy builds on top of two other email authentication methods: SPF and DKIM.

DKIM, SPF, and DMARC records are all configured and stored as DNS TXT records. 

If you need further study for your college paper, read the official publications of SPF, DKIM, and DMARC from the IETF.

NOTE: If you're using another DNS, please take note. You are responsible for configuring your SPF, DKIM, and DMARC TXT records. You can get that information from the BXadmin console. Go to Domains | Domain List, and click the "Edit DNS" icon on the right (the 2nd last icon). Copy and paste it into your DNS zone file. If you're lost, we are here to help. Please contact us.  **Tips: DKIM is a must; SPF and DMARC can be optional.

This incident may happen on the newly created unlimited mailbox plan (dedicated server). Unfortunately, this is totally beyond our control. (or tends to reject IPs from which they think it's suspicious, even a newly allocated IP. Their policy resulted in a high rate of false positives. Ironically, their users have no right to complain. Luckily, they are not too bad; they still allow false-positive issues to be reported. Click here to report (requires hotmail or outlook sign in).

Just a reminder, if you're facing the same difficulty, come to us. We are always here to lend a hand.

Payment Policies

All our credit card payment transactions are PCI and DSS compliance (Payment Card Industry and Data Security Standards). We partner with Stripe to ensure that your card details are kept safe and secure. BELxpress will not have access to your card info.

The billing policy for an Unlimited Storage plan is based on the total number of mailboxes (email accounts) per month (pay-as-you-go). The customer will be billed only at the end of the subscription month (the end date of the subscription). In other words, pay later and use first!

The billing policy for Unlimited Mailboxes (including Enterprise plans) is based on the price of the selected plan. The customer will be billed upon subscription to the plan. In the case of cancellation, a prorated adjustment (credit note) will be issued, and the surplus will be credited to the customer's account, which will be deducted from the next subscription.

The billing policy of the Anti-Spam Add-on is also based on the total number of mailboxes (email accounts) per month, similar to Unlimited Storage plans (pay-later-use-first). The customer will be billed only at the end of the subscription month (the end date of the subscription).

Cancellation is allowed at any time; there is no lock-in or hidden terms. However, early cancellation of the Unlimited Storage plan or Anti-Spam Add-on will result in billing for the full amount of the month.

If the customer's account has a surplus at the time of termination (Close Account), a refund will be issued. The refund (if any) will be submitted on the next day of account closing. The refund may take 5 to 10 days to appear on your statement. Each refund will incur a transaction fee of USD 0.50 and 3.4% of card charges, at BELxpress discretion.

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